ShopHoneywellGenerators.com
Honeywell Portable Generators and Honeywell Home Generators are quiet portable generators

About Us

Security
All orders on ShopHoneywellGenerators.com are processed with the latest 128-bit SSL encryption on our secure server. Upon completion of your order we will confirm it immediately via e-mail. Your order will than be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest in on-line security. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us at 847-701-3038.

Orders
Orders are processed Monday through Friday 8:00am-4:00pm CST. Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm the details of your shipment. We accept online and phone orders. By placing a phone order, you are providing verbal acceptance of our Terms and Conditions. Note: All of our products sold, are brand new OEM products shipped in retail packaging. Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.

Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?

  • Demand for an item is much higher than expected and our manufacturer needs time to restock our supply.
  • The manufacturer has an unforeseen backorder of an item due to a shortage of part, materials, etc.
  • Delivery delays can be caused by transportation strikes, natural disasters such as floods, snow or rain storms, etc.
  • The estimated in stock date of an item is subject to change at any time.

ShopHoneywellGenerators.com accepts VISA, MasterCard, American Express. Once your order has been received and your credit card information has been verified, your payment will be processed by eAccess Solutions, Inc. and will appear on your credit card statement.

Shipping
All orders placed on ShopHoneywellGenerators.com can be quickly tracked through our on-line Customer Service tool. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time is 4:00pm CT (5:00pm ET). Delivery transit time starts once we have filled the order and our carrier has picked up the shipment. For your convenience, we offer Federal Express LTL Service for all shipments.

  • We will not provide Shipping Refunds due to weather related delivery delays.
  • Deliveries to restricted to areas inside the 48 contiguous states, remote areas may increase delivery time and service charges.

For all residential deliveries:
ShopHoneywellGenerators.com will not be held responsible for packages left outside a residents door if signature service is NOT requested or if the customer has a signature release on file with FedEx. Customers may select signature required service at the time of order placement (additional fees may apply).

Federal Express Options
Domestic shipments:

  • We offer FexEx LTL Freight.
  • Transit times for LTL Freightsee zone map.
  • All packages shipped via Federal Express are traceable at each scan point between our facility and your destination.

Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee in addition to all extra shipment charges for:

  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.

Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment
If you receive a shipment and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.

Returns/Exchanges Policy
Our goal is to provide our customers with the best products available. Due to size and nature of these products, only Out of Box Defects and Erroneously shipped items will be eligible for either warranty service or item replacement. Please contact us immediately if there is a problem with your shipment at orders@shophoneywellgenerators.com for a RMA (Return Merchandise Authorization) number so that we can insure proper tracking of your return. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded. Any returns shipped to us without an authorized RMA number on the package will be refused at the time of delivery.

  • Generators: If a customer puts gasoline and/or oil into a generator, the return policy is null and void.
  • Manufacturers Warranty: All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product. For Honeywell Generator product questions, please contact: Honeywell Support: 855-436-4636.

Customer Support
We provide unmatched support and service for our customers. Support for any product purchased from us is always FREE and available for the lifetime of your purchase. For Order support either contact us via email orders@shophoneywellgenerators.com or via phone at 847-701-3038. For Generator support either contact us via email info@honeywellgenerators.com or via phone at 855-436-4636

Thank you for your business!

The ShopHoneywellGenerators.com Team
orders@shophoneywellgenerators.com