Shipping Issues

Refused Packages and/or Undeliverable Packages
Customers will automatically be charged a service fee for the following reasons.
  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.

Merchandise Damaged in Transit
  • If your merchandise arrives damaged you must notify us before returning it.
  • We must be notified within one business day to ensure proper handling of your claim.
  • Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
  • You may be asked to provide pictures of the damages made to the outer packaging as well as the product inside the box.
  • After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24-hour allotted time.

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Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

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