Drop Shipments

  • Some items that are unique in weight or size such as safes or generators are often held at separate locations. Due to the nature of drop ships, shipping times may vary depending on the circumstances / destination.
  • Tracking numbers for drop shipments are not provided in the same fashion as normal shipments and can take up to 24-48 hours to obtain. If you need a tracking number for your drop ship order please contact us via e-mail at orders@shophoneywellgenerators.com or via phone at 847-701-3038 and one of our representatives can assist you.
  • We will not accept responsibility for fees incurred if a drop shipped item is marked as undeliverable and has additional holding or return to sender fees.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

0 $0.00
Top