Shipping and Delivery

General Shipping Information

Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 3:00pm CST. Delivery transit time (not including weekends) starts once we have filled the order and our carrier has picked up the package.

• We will not provide shipping refunds due to weather related delivery delays.
• Deliveries to remote areas and areas outside the 48 contiguous states may increase delivery time.
• We currently only ship to locations within the United States and select U.S. Territories.
• We will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with Fed Ex or USPS. Customers may select signature required service at the time of order placement. (additional fees may apply).
• The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.
• Customers wishing to receive their order at a retail mailboxes store or a shared office space, please be aware we may require PayPal as a payment form due to higher rates of fraud and package theft at these locations.

Freight Forwarders

We do not typically ship to Freight Forwarders. Some exceptions can be made if the order is prepaid by PayPal or wire transfer and you work with our Sales department prior to placing your order.

Border Pick-Up Locations

Shipments to Border Pick-Up locations must be paid via a USA credit card with a valid US billing address or by PayPal. We will not accept any international credit cards.

Shipping Issues

Refused Packages and/or Undeliverable Packages

• Any refused package.
• Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
• Re-shipment of packages returned to us.

Merchandise Damaged in Transit

• If your merchandise arrives damaged you must notify us before returning it.
• We must be notified within one business day to ensure proper handling of your claim.
• Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
• You may be asked to provide pictures of the damages made to the outer packaging as well as the product inside the box.
• After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment

Economy Shipping

• Economy delivery time can take up to 10 days from the date that the order is shipped but is NOT time sensitive.
• Economy service delivers Monday-Sunday and packages are fully traceable from pick up to delivery at www.fedex.com
• Shop Honeywell Generators will not be held responsible for missing packages that are shown as delivered.
• Once shipments are picked up for delivery by the carrier, no changes can be made to the shipping address (incorrect zip code, misspellings, missing apt, etc...)
• The customer will be responsible for any extra fees (refusal of package, wrong address, etc...) incurred after shipment.

USPS Shipping

We offer three choices via United States Postal Service (USPS)

• Ground Advantage (3-6 business days)
• Priority (2-4 business days)
• Express (1-2 business days)

Saturday delivery is included in both Priority and Express, if your order is placed on Friday.

Additional things to take into consideration...

• All packages shipped via the United States Post Office are NOT fully traceable.
• Delivery to APO/FPO/PO boxes is available but may require more time for delivery.
• Transit times may vary if you live in a remote area or Hawaii/Alaska.
• Express service packages are tracked as delivered to destination.
• We will not be held responsible for missing packages that are shown as delivered.
• The customer will be responsible for any extra fees (refusal of package, wrong address, etc...) incurred after shipment.
• Services available will depend on your shipping address and the items in your shipment.

FedEx Shipping

• FedEx Ground (1-7 business days)
• FedEx Express Saver (1-3 business days)
• FedEx Two day (2 business days)
• FedEx Standard Overnight
• FedEx Priority Overnight (not available for all areas)

Additional things to take into consideration ...

• The customer will be responsible for any extra fees (refusal of package, wrong address, etc...) incurred after shipment.
• All packages shipped via Express options are traceable at each scan point between our facility and your destination.
• We will not provide shipping refunds due to weather related delivery delays.
• We will not be held responsible for missing packages that are shown as delivered.

Drop Shipments

• Some items that are unique in weight or size such as safes or generators are often held at separate locations. Due to the nature of drop ships, shipping times may vary depending on the circumstances / destination.
• Tracking numbers for drop shipments are not provided in the same fashion as normal shipments and can take up to 24-48 hours to obtain. If you need a tracking number for your drop ship order please contact us via e-mail at orders@shophoneywellgenerators.com or via phone at 847-701-3038 and one of our representatives can assist you.
• We will not accept responsibility for fees incurred if a drop shipped item is marked as undeliverable and has additional holding or return to sender fees.